PuppTech's Support community is an interactive forum to interact with other beta testers and PuppTech's staff and to stay informed of new developments, features, bug fixes, known issues, etc... Unlike articles which are static documents that were posted once, posts in the forum are posted on a regular basis by members of the community and is much more up to date.
Anyone (including you) can start a discussion (called a post) in the forum if you have any questions, want to know if any other beta tester is experiencing the same issue, want to request features in the app or have any other topic for discussion that you want to bring up. Posts are organized into topics and it's important that you start your post in the appropriate topics so that it's easy for others to find.
While the content in the community will be constantly evolving as people contribute new posts, there are a few topics where PuppTech's staff will be regularly posting updates and which share important information you need to know about.
- Known Issues: This topic is where you can see all of the bugs and problems with the technology that our development team is aware of and that we're working on fixing. You can contribute to discussion by commenting directly inside the posts for the issue. Your contribution will help our development be able to more quickly figure our how to resolve the problem.
- Feature Requests: This is where you can post about features that you would like to see us develop in the app which you think would be helpful or cool for you to use. To request a new feature, start a new post, or comment on an existing feature request to share your thoughts about a feature that's already been requested and why you think we should be working on it. While we can't promise to be able to build everything that gets requested in here, we will be able prioritize working on the things that seem to be especially popular.
- What we're working on: Each week someone from our staff will post an update to let you know what our development team is working on during that week in terms of new features that we're developing for the app. This will be a great place for you to share your thoughts on the new features we're developing and get answers about these new features and when they might become available.
- Upcoming Features: Unlike feature requests where you're coming to us with new ideas for features we haven't even thought of, the features in here are things that we're planning on working on soon. We'll be posting these features in this topic so that you can see all of the exciting things that we're planning on developing for the PuppComm, ask questions about these upcoming features, and share your thoughts about these features and how you'd like them to work for you. And who knows, if we really like one of the features in the feature requests topic, we might move into this topic as we start making plans to develop it for you.
Just like the support articles, all of the information in the Forum is searchable through the search bar at the top of the page.